Refund policy

Eligibility for Returns: Items may be returned within 30 days of the delivery date, provided they are:

  • Unused, unworn, and in original condition
  • In original packaging with all tags attached
  • Accompanied by proof of purchase (order number or receipt)

The following items are not eligible for return:

  • Final sale or clearance items
  • Customized or personalized products
  • Digital downloads
  • Gift cards
  • Items marked as non-returnable at the time of purchase
  • Items showing signs of wear, washing, damage, or alteration

How to Initiate a Return: To start a return, contact us at [your email] within 30 days of delivery. Include your order number and reason for return. Do not ship items back without prior authorization — unauthorized returns will not be accepted or refunded.

Return Shipping

  • Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect
  • We recommend using a trackable shipping method — Always Active Outdoors is not responsible for lost return packages
  • Original shipping charges are non-refundable

Refunds: Once your return is received and inspected, we will notify you by email. If approved:

  • Refunds are issued to the original payment method only
  • Processing takes 5–10 business days after approval
  • We do not issue refunds to a different card, account, or as store credit unless the original payment method is no longer valid

Exchanges: We do not offer direct exchanges. If you need a different size or color, return the original item (if eligible) and place a new order.

Damaged or Defective Items: If your item arrived damaged or defective, contact us within 48 hours of delivery with photos of the damage and your order number. We will arrange a replacement or full refund at no cost to you. Claims submitted after 48 hours may not be honored.

Wrong Item Received: If you received an incorrect item, contact us within 7 days of delivery. We will cover return shipping and send the correct item or issue a full refund.

Late or Missing Refunds: If you haven't received your refund after 10 business days, first check with your bank or card issuer. If the issue persists, contact us at [doubleasportsathletics@gmail.com].

Order Cancellations: Orders may be cancelled within 24 hours of placement for a full refund. After 24 hours, the order may already be in fulfillment and cannot be cancelled.

Print-on-Demand & Dropship Items: Some products are made to order or fulfilled by a third-party supplier. These items may have additional restrictions and longer processing times for returns. This will be noted on the product page where applicable.

Fraud Prevention: We reserve the right to refuse returns or refunds if we detect abuse of this policy, including but not limited to excessive return history, return of different items than purchased, or fraudulent claims.

Contact Us: For any return or refund questions: [doubleasportsathletics@gmail.com]