Shipping policy

Order Processing Time:

  • Standard orders are processed within 2–5 business days of payment confirmation
  • Business days are Monday–Friday, excluding federal holidays
  • Orders placed on weekends or holidays begin processing the next business day
  • During peak seasons or promotions, processing may take up to 7 business days — we will notify you if there is a significant delay
  • Processing time is separate from shipping transit time

Print-on-Demand & Dropship Items: Some products are made to order or fulfilled by a third-party supplier (e.g. Printful). These items may require an additional 3–7 business days for production before shipping. This will be clearly noted on the product page.

Shipping Methods & Estimated Transit Times: Transit times begin after the order has been processed and handed to the carrier:

  • Standard Shipping — 5–10 business days
  • Expedited Shipping — 2–5 business days
  • Overnight/Express Shipping — 1–2 business days (where available)

All transit times are estimates provided by the carrier and are not guaranteed. Always Active Outdoors is not responsible for carrier delays.

Shipping Rates: Shipping rates are calculated at checkout based on order weight, dimensions, destination, and selected shipping method. The rate shown at checkout is final.

Free Shipping: Free shipping promotions, where offered, apply only to standard shipping within the contiguous United States unless otherwise stated. Free shipping does not apply to oversized items, freight shipments, or P.O. Boxes unless explicitly stated.

Shipping Destinations: We currently ship to addresses within the United States. We do not ship to P.O. Boxes, APO/FPO addresses, or U.S. territories unless explicitly stated at checkout.

Tracking Your Order: Once your order ships, you will receive a confirmation email with a tracking number. Tracking updates may take 24–48 hours to appear after the shipping label is created. Always Active Outdoors is not responsible for tracking delays by the carrier.

Delivery

  • Delivery is considered complete once the carrier marks the package as delivered
  • Always Active Outdoors is not responsible for packages reported as delivered but not received — please check with neighbors, building management, or your local post office first, then contact us
  • We are not liable for packages delivered to an incorrect address provided by the customer at checkout

Lost or Stolen Packages: If your package is lost in transit (not delivered within 15 business days of the ship date), contact us at [your support email] and we will open a carrier investigation. Resolution may take 5–10 business days. We do not replace packages marked as delivered.

Damaged in Transit: If your order arrives damaged, contact us within 48 hours of delivery with your order number and photos of the damaged package and item. We will work with the carrier to file a claim and arrange a replacement or refund. Claims submitted after 48 hours may not be honored.

Address Changes: Address changes must be requested within 24 hours of placing your order by contacting us at [your support email]. We cannot guarantee address changes after this window, as orders may already be in processing or fulfillment. Always Active Outdoors is not responsible for failed deliveries due to incorrect addresses provided at checkout.

Refused or Undeliverable Packages: If a package is refused or returned to us as undeliverable due to an incorrect address or failure to collect:

  • We will contact you to arrange reshipment at your cost
  • If reshipment is declined, a refund will be issued minus the original shipping cost and any return shipping fees

Customs, Duties & Taxes: For any future international shipments, the customer is responsible for all customs duties, import taxes, and fees imposed by the destination country. Always Active Outdoors has no control over these charges and cannot predict their amount.

Delays Beyond Our Control: Always Active Outdoors is not liable for shipping delays caused by weather, natural disasters, carrier disruptions, customs holds, labor strikes, or other events outside our control.

Contact Us For any shipping-related questions: [doubleasportsathletics@gmail.com]